Holiday Extras

 
 
 
 
  GOOD  
  
 Based on 594 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jim Jackson 
 
 
 
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Nice location. Dog friendly 🐶. Staff were lovely.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 _Teddie Bear_109 
 
 
 
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Actually gorgeous, the hot tub was so nice, very clean and 98% private. The lodge was spotless and the shower was good. And the wifi was surprisingly fast and cheep :)
  
 
  
 
 
 
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 Sean Mccarron 
 
 
 
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Really nice location and definitely worth the money. Rooms were nice, spacious nice hot tubs and the staff who came round to service the hot tubs etc were very nice.
  
 
  
 
 
 
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 Alicia Laurel 
 
 
 
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Stayed here for 2 nights in the Robin lodge with hot tub . Such a beautiful location and the lodges have everything you could need , so clean and tidy and even had a shop onsite  . Hot tub was the best we have used and was so large and under cover , was so cosy when it was as raining late on the evening , I would highly recommend.
  
 
  
 
 
 
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 Sonia Barzegar 
 
 
 
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This is a great park for stay and we loved our pod which has mostly all facilities you need, specially having a shower inside the room is a big plus! The location is also nice, you could drive for a few miles and can do walk/hike in peak district. We found it expensive tho, £130 for one pod is quite alot. The only reason I am giving it a 4-star is because of reception and miscommunication. Before arrival, I had multiple emails from them saying reception is open till 7 pm. We wanted to purchase some woods for the firepit and reception lady was not helpful at all. She did not sell us the woods even tho it was during opening hours and we had to drive a few miles to purchase it from Asda, quite annoying! But other than that, we had a lovely stay
  
 
  
 
 
 
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 Cheryl Lawton 
 
 
 
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We just got back as a family from our woodland escape holiday... the Lodge was so lovely, it well presented with lots of homey touches. The hot tub was already to go which was perfect for the kids. Great customer service with using WhatsApp and friendly staff on the site.  Have to say thank you as my son with autism wrap up his teddy since he had since he was 2 and I didn't realise they rang us up saying we had left him behind,  luckily had family in the area who go and get the teddy for us. Definitely recommend the park and love to come back again.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Psalbad Psalbad 
 
 
 
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The online booking process was straightforward, and the lodge is in a good location. However, the signage could be better placed, both before arriving at the site and within the grounds, as it was not immediately obvious where to go or how to find the individual lodges/pods. The lodge itself was comfortable, although a few things in the room were already a little faulty or not working as they should. This was particularly concerning because the terms and conditions state that guests may be charged for broken or damaged items. As some things were already not in perfect condition when we arrived, it made us feel uneasy and worried that we could potentially be held responsible for something that was already faulty, which affected our overall experience. There could also be more plug sockets, particularly for guests needing to charge phones and laptops, as the only convenient sockets were right beside the induction hob. The Wi-Fi was disappointing, especially as it was an additional charge. We arrived after the office had closed and were given the wrong password, meaning we couldn't use the Wi-Fi on our first night and had no one available to help. The office closing at 5pm also felt too early, particularly given the location and the possibility of guests arriving later in the day. Even after the Wi-Fi issue was resolved, the connection was not particularly good. The fire pit was also misleadingly advertised, and unfortunately the money paid for it was not refunded straight away, which was disappointing. Overall, the lodge itself was pleasant, but the customer service could be improved. Staff should be more welcoming, understanding and accommodating, particularly when guests encounter issues during their stay. A more guest-focused approach, with great customer service would have made this trip more enjoyable
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jake Darley 
 
 
 
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What a stunning little gem I never knew that this place existed. Lovely staff beautiful place Great atmosphere Thanks to all of the staff I Highly recommend to anyone, Alton towers is also on the doorstep I won’t hesitate to come back and cook pizzas for everyone ( the copper kiln pizza co.)