Terms and Conditions

Quarry Walk Park 

Before making a booking or purchase please read these terms and conditions.

COVID-19 Postponement and cancellation

This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.

Making a Booking When you make a booking you are accepting, on behalf of your party, the terms of these booking conditions. You as the party leader are responsible for making payments due to us. A binding contract comes into existence once we have received your deposit and we have issued a hire invoice. The contract shall be deemed to have been made by our offices and be subject to English Law. We agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these booking conditions form the basis of your contract. We advise you to take out your own personal holiday insurance before making any bookings.

You must check your hire invoice and booking acceptance as well as any other documents we send you carefully as soon as you receive them. If any of the information is incorrect you must notify us within 48 hours of making your booking. We regret we cannot accept liability if we are not notified within 48 hours of us sending the documents out.

All accommodation on our site is offered for the sole purpose of holiday lettings. Accordingly you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977.

Payment A non-refundable deposit of 40% is required on all bookings. The full balance of your booking is required 60 days before your arrival date. Failure to pay your remaining balance will result in the cancellation of your booking. Prices include VAT (where applicable), taxes are at the rate applicable at the time of printing and are subject to change if the rates or application of the tax changes. Our hire invoice and booking acceptance is not a VAT invoice. We keep the prices charged under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time.

 Checking in and out Lodge and Log Cabin check-in time is from 4pm and check out is 10am on the day of your departure. Bluebell Glamping Pod check-in time is from 3pm and check out is 10am on the day of your departure. Camping and Timber Tent check-in time is from 12pm and check out time is 11am on the day of your departure. If you wish to check in after 5pm (6pm on Fridays) please call the park on 01538 723412 to make your check in arrangements. The latest check in time is 8pm. A £10 cash deposit is taken on check in for any keys and barrier fobs, this is returned on departure at reception. If you choose to depart outside of reception hours then arrangements can be made to return your deposit after departure. Check in times are subject to unavoidable delays.

Cancellation or changes by you Telephone us immediately if you have to cancel your booking quoting your invoice number. The below refund will be given depending on the date of cancellation: More than 60 days before arrival: 60% of total booking amount 30-59 days before arrival: 50% of total booking amount 8-29 days before arrival: 30% of total booking amount 7 days or less before arrival: no refund will be given. All bookings are nontransferable.

If you want to change any detail of your confirmed booking, we use reasonable endeavours to make the changes. We cannot guarantee that we will be able to meet your request. You may be asked to pay us an administration charge of £30 for each change.

Cancellation or changes by us If for any circumstances of ‘force majeure’ we may have to cancel your booking. If we do this we will tell you as soon as possible and offer you an alternative accommodation or a change of arrival date in the next 12 months. We regret we cannot accept responsibility or pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation. Circumstances amounting to ‘force majeure’ include any event which we could not, even with all due care foresee or avoid. Such circumstances include but are not limited to the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfied standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, government forced closure, break-in, criminal damage or any similar event beyond our control.

We do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes corrected. If we do we will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the change. However, we will have no further liability to you.

Activities and Facilities We reserve the right to alter or withdraw amenities, facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. We aim to make sure that the information provided about the site is as accurate. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual property/arrangements and its description. Certain items in photos (soft furnishings etc) are subject to change, and may not always be exactly as shown. Please check specific concerns with us before booking.

 Your Behaviour We reserve the right to refuse to handover accommodation keys, ban from entry or remove from the accommodation without any right to a refund if the unreasonable behaviour of anyone in the holiday party is likely to cause offence, impair the enjoyment, comfort or health of other guests or members of staff. Unnecessary noise or any behaviour likely to cause annoyance to other guests of any kind is not permitted, we ask all outside noise to be kept to a minimum after 11pm. You and all members of your party agree to keep the property clean and tidy and to leave the property in a similar condition as you found it.

Damage to Accommodation You are liable to us for any damage caused in the accommodation during the period of hire. You will find a breakages list in your welcome folder detailing charges for kitchen crockery and glasses. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Smoking (including of e-cigarettes) is strictly prohibited inside the accommodation. A charge of £100 per room will be applied if there is evidence of smoking in your accommodation.

Party Type The total number in your party must not exceed the capacity of the accommodation as advertised by us. Children under 2 may not be counted as a member of your party if you are providing a travel cot or hiring one form us. At least one member of your party must be over the age of 21. The park is suitable for families and couples, we do not take any single sex group bookings including hen parties, stag groups.

Your Pet You must tell us if you are bringing a pet and pay the appropriate charge when you make your booking. You must bring your pet basket with you and ensure your pet does not lie on the bedding or sofas. Pets must not be left unattended in accommodation or elsewhere and must be exercised on a lead and with an adult including in your accommodation garden. Pets are only allowed in designated accommodation and strictly only one pet per accommodation. Animals other than dogs can only be accepted with permission from us first.

 Wifi Wifi is subject to availability and network conditions, and is provided for pleasure not for business. Due to the location of the accommodation bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wifi. Download limits apply and are subject to charges.

 Parking Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle whilst on the park or any contents. The park provides a car parking space for each lodge or pitch along with a car park for any additional cars. No vehicle movement is permitted onsite between 12am-8am, any vehicles needing to leave site during this time are to be left in the reception car park.

Liability Except where otherwise specified in these Booking conditions we cannot accept liability for any damage, expense, injury, death or loss of nature what so ever suffered by any person(s) from any cause what so ever other than, in the case of proven negligence. This clause does not attempt to exclude negligence or breech of statutory duty.

Comments or Concerns You must notify any short comings with your accommodation to us immediately so remedial action, if appropriate can be taken. If a significant problem is not resolved to your satisfaction please contact us during your holiday.

Data Protection The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may also disclose your data to CampStead Ltd who may contact you to process your booking. Your information will not be used to contact you with marketing material unless you have agreed during the online booking process, check in or on our customer satisfaction survey forms.

 Gift Vouchers Vouchers are valid for 12 months from the date of purchase unless otherwise specified. The gift voucher expiration date will be stated on the voucher and cannot be used after this date. Vouchers cannot be replaced if lost, stolen or destroyed. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers. Vouchers cannot be sold to any third parties or transferable. If an intended purchase is for a higher amount than the face value of the voucher (s), the difference can be made by a credit or debit card payment and no change will be given if the value of the purchase is less than the voucher (s). Vouchers can only be used against 1 booking. Our standard cancellation policy still applies with bookings made with gift vouchers.

To redeem your vouchers please contact the team with your preferred dates for either a lodge or log cabin, glamping pod, camping or caravan pitch.  Vouchers can also be redeemed on our special occasion packages and we recommend you pre book these to ensure availability especially those including fresh flowers. Please email quarry@quarrywalkpark.co.uk or call 01538-723412. You will need your voucher code at the time of bookings.