Terms and Conditions
Before booking please read these terms and conditions of your booking and stay with us.
Making a Booking When you make a booking you are accepting, on behalf of your party, the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a hire invoice. The contract shall be deemed to have been made by our offices and be subject to English Law. We agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these booking conditions form the basis of your contract. We advise you to take out your own personal holiday insurance before making any bookings. You must check your hire invoice and booking acceptance as well as any other documents we send you carefully as soon as you receive them. If any of the information is incorrect you must notify us within 48 hours of making your booking. We regret we cannot accept liability if we are not notified within 48 hours of us sending the documents out. Payment A non-refundable deposit of 40% is required on all bookings. The full balance of your booking is required 60 days before your arrival date. Failure to pay your remaining balance will results in the cancellation of your booking. Prices include VAT (where applicable), taxes are at the rate applicable at the time of printing and are subject to change if the rates or application of the tax changes. Our hire invoice and booking acceptance is not a VAT invoice. We reserve the right to correct errors in advertised prices. Checking in and out Lodge and Log Cabin check-in time is from 4pm (subject to unavoidable delays) and check out is 10am on the day of your departure. Camping and Glamping check-in time is from 12pm (subject to unavoidable delays) and check out time is 11am on the day of your departure. If you wish to check in after 5pm (6pm on Fridays) please call the park on 01538 723412 to make your check in arrangements. The latest check in time is 8pm. A £10 cash deposit is taken on check in for any keys, remotes and barrier fobs, this is returned on departure at reception. If you choose to depart outside of reception hours then arrangements can be made to return your deposit after departure. Cancellation by you Telephone us immediately if you have to cancel your booking quoting your invoice number. The below refund will be given depending on the date of cancellation: More than 60 days before arrival: 60% of total booking amount 30-59 days before arrival: 50% of total booking amount 8-29 days before arrival: 30% of total booking amount 7 days or less before arrival: no refund will be given. All bookings are non-transferable. Cancellation by us If for any circumstances of ‘force majeure’ we may have to cancel your booking. If we do this we will tell you as soon as possible and offer you an alternative accommodation or a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancelation. Activities and Facilities We reserve the right to alter or withdraw amenities, facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. Your Behavior We reserve the right to refuse to handover accommodation keys, ban from entry or remove from the accommodation without any right to a refund if the unreasonable behavior of anyone in the holiday party is likely to cause offence, impair the enjoyment, comfort or health of other guests or members of staff. Unnecessary noise or any behavior likely to cause annoyance to other guests of any kind is not permitted, we ask all outside noise to be kept to a minimum after 11pm. Damage to Accommodation You are liable to us for any damage caused in the accommodation during the period of hire. You will find a breakages list in your welcome folder detailing charges for kitchen crockery and glasses. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Smoking (including of e-cigarettes) is strictly prohibited inside the Accommodation. Party Type The total number in your party must not exceed the capacity of the accommodation as advertised by us. Children under 2 may or may not be counted as a member of your party depending on your accommodation. At least one member of your party must be over the age of 18. The park is suitable for families and couples, we do not take group bookings e.g hen parties, stag groups. We do not allow any single sex groups under the age of 25. Force Majeure We cannot accept responsibility or pay any compensation where performance or prompt performance of our contract with you is prevented or affected by reason of circumstances, which amount to ‘force majeure’. Circumstances amounting to ‘force majeure’ include any event which we could not, even with all due care foresee or avoid. Such circumstances include but are not limited to the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfied standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Your Pet You must tell us you are bringing a pet and pay the appropriate charge when you make your booking. You must bring your pet basket with you and ensure your pet does not lie on the bedding or sofas under any circumstances. Pets must not be left unattended in accommodation or elsewhere and must be exercised on a lead with an adult. Pets are only allowed in designated accommodation and only one pet per booking. Animals other than dogs can only be accepted with permission from us first. Wifi Wifi is subject to availability and network conditions, and is provided for pleasure not for business. Due to the location of the accommodation bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wifi. Download limits apply and are subject to charges. Parking Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle whilst on the park or any contents. The park provides a car parking space for each lodge or pitch along with a car park for any additional cars. No vehicle movement is permitted onsite between 12am-8am, any vehicles needing to leave site during this time are to be left in the reception car park. Liability Except where otherwise specified in these Booking conditions we cannot accept liability for any damage, expense, injury, death or loss of nature what so ever suffered by any person(s) from any cause what so ever other than, in the case of proven negligence. This clause does not attempt to exclude negligence or breech of statutory duty. Comments or Concerns You must notify any short comings with your accommodation to us immediately so remedial action, if appropriate can be taken. If a significant problem is not resolved to your satisfaction please contact us during your holiday.